[SPONSOR] SVP Communications (Blank Disc Shop) [Archive]

SVP Communications

04-11-2003, 10:51

Hi Everyone.

WOW! I'm touched! I didn't expect such a big welcome back :clap:

I knew SVP had some customers from these forums, but I've never really been sure how many.

Feedback on what we do at SVP is always appreciated, either here on the forum or by email.

We now have a login especially for dvdforum members that will discount most of the items we sell by a small amount.

You will find the login button on this page (top right): http://www.blankdiscshop.co.uk/acatalog/
Username dvdforums
Password liteon

Steve

04-11-2003, 10:58

Originally posted by SVP Communications
Feedback on what we do at SVP is always appreciated, either here on the forum or by email.
Don't you ask as one of your three questions in the checkout how you found the site? Can't you add the DVD Forums as an option?

Ian

SVP Communications

04-11-2003, 11:35

Originally posted by ic
Don't you ask as one of your three questions in the checkout how you found the site? Can't you add the DVD Forums as an option?

Ian

Only about 10% of people fill that in, and of that 10%, half of them want one of the following to improve our service:

Pictures of Kylies bottom
Free beer
Free delivery all the time :)

I thought that best place to ask how many customers from these forums use our service, is here on the forums themselves.

Steve

Celeborn

04-11-2003, 11:47

Woo Yay! :clap:

Howdy

04-11-2003, 16:53

Originally posted by john316
Superb! :thumbs:
agreed!! :thumbs: :thumbs: :clap: :clap:

Dan

04-11-2003, 19:27

05-11-2003, 12:48

Originally posted by SVP Communications
Only about 10% of people fill that in, and of that 10%, half of them want one of the following to improve our service:

Pictures of Kylies bottom
Free beer
Free delivery all the time :)

I thought that best place to ask how many customers from these forums use our service, is here on the forums themselves.

Steve

Not asking for free delivery-would be nice:D but cheap shipping like the 99p weekends would be nice as at the moment you get a lot of threads saying just after a 99p weekend that they have just spent £4 on shipping and if they knew there would be another 99p shipping then they would have waited.Understand that if you drop the prices on shipping then you have to make a profit somewhere.I dont know of any company that gives you shipping by courier for under a fiver as well.Welcome back :clap:

unrealnils

05-11-2003, 22:58

So where's the affilate link as im gonna place an order tomorrow.............:D

Ps what dvdr minus disks are good to use with the Pioneer 106 ?? :)

dtsrules

06-11-2003, 10:38

Originally posted by unrealnils
So where's the affilate link as im gonna place an order tomorrow.............:D

There isn't one

Originally posted by unrealnils
Ps what dvdr minus disks are good to use with the Pioneer 106 ?? :)

Datasafe media (ritek dye)

ganan

06-11-2003, 19:52

How long does delivery norm take? I ordered last Sunday, and still haven't got anything :confused:

werewolf

06-11-2003, 19:58

Originally posted by ganan
How long does delivery norm take? I ordered last Sunday, and still haven't got anything :confused:

was everything in stock? (and have you rang them in case it's a problem with the credit card etc)

normally SVP are very fast in my experience (2-3 days max on all the orders i've made).

ganan

06-11-2003, 22:32

I think everything was in stock. I've emailed them, and im sure they will sort it out.

shy1807

09-11-2003, 22:31

Hey Steve / SVP! Any chance of getting the Datawrite BLACK CD-Rs back in stock?

SVP Communications

09-11-2003, 22:35

Originally posted by shy1807
Hey Steve / SVP! Any chance of getting the Datawrite BLACK CD-Rs back in stock?

Hi

Sorry, Datawrite don't have them as a product line anymore. We are looking for an alternative.

Steve

Ali X

09-11-2003, 22:43

this is good news :)

when will you be getting them overprints cdr-s back.. just went to order 500 but non left :(

SVP Communications

09-11-2003, 22:47

Originally posted by Ali X
this is good news :)

when will you be getting them overprints cdr-s back.. just went to order 500 but non left :(

They are always on order from our supplier. We get them as quickly as we can but however quickly we get them, they sell out!

The CMC coloured 80 min CDR are a slightly higher prices (16p) funky looking alternative.

Steve

ganan

09-11-2003, 23:17

Originally posted by ganan
I think everything was in stock. I've emailed them, and im sure they will sort it out.

Got my stuff on Fri

shy1807

10-11-2003, 02:01

Originally posted by SVP Communications
Hi

Sorry, Datawrite don't have them as a product line anymore. We are looking for an alternative.

Steve

Oh damn! is there a possiblilty for the Nugen brand then? (www.nugen.net) I used those a few years back and were really good but pricey. :(

KaptinK

10-11-2003, 11:08

Ordered 2 x 25 cakes of printable DVD-R's plus batteries and USB cable Friday lunchtime and went for the £4.99 delivery. Arrived Monday morning 9:10am City Link. Fantastic service.

dbilsborough

10-11-2003, 11:46

Steve,

How long does delivery usually take? I ordered last Saturday, and haven't heard anything exept for the confirmation email.

I used the 99p option - will order again, but use the more expensive options if this length of time is normal.

my order number was MB43EJ10128488 BTW if you get a chance to look at it :thumbs:

EDIT - Wow - got a call at 12:05 confirming my order was to be delivered today, now that is good customer service :thumbs:

j to tha l-o

10-11-2003, 12:57

Yay! Welcome back to Steve and SVP. :clap: I'd like to see you introduce some form of order tracking on the site - so we can lookup the status of our orders ourselves in future. :)

SVP Communications

10-11-2003, 13:21

Originally posted by j to tha l-o
Yay! Welcome back to Steve and SVP. :clap: I'd like to see you introduce some form of order tracking on the site - so we can lookup the status of our orders ourselves in future. :)

We are working on that, but in the meanwhile, if you ever want tracking info, just mail us on sales@svp.co.uk.
We'll get all the info you need emailed to you very quickly.

Steve

unrealnils

10-11-2003, 15:03

Yo Steve i got my writer and stack loads of dvd-rs though fine :D

The service on the £4.99 shipping is top

Nice one :thumbs:

nig5

10-11-2003, 15:40

Got my 106 + extras last week with the 99p delivery and all were delivered in a few days very well pacakged! I've just recommended SVP to my boss who is going to buy a new DVD writer from you!:thumbs:

mikegray

10-11-2003, 17:21

Seeing as you're back, I'll have to make an order in a couple of days. :thumbs:

Scampa

10-11-2003, 23:22

Bit of a strange question I know, but is it possible to buy dvdr and have them shipped to Australia?
So I would purchase from UK and have them shipped to Aus?

morleyian

11-11-2003, 02:18

SVP don't ship abroad do they? :confused:

SVP Communications

11-11-2003, 10:42

Originally posted by morleyian
SVP don't ship abroad do they? :confused:

No , we only ship in the UK.
Our experiences of shipping abroard left us with a feeling that card fraud was even harder to control and foreign couriers were even harder to deal with than UK ones.

We have chosen to fine tune our service to UK and Eire shipping.

Sorry to any members from outside those areas.

Steve

shy1807

11-11-2003, 16:46

Originally posted by SVP Communications
No , we only ship in the UK.
Our experiences of shipping abroard left us with a feeling that card fraud was even harder to control and foreign couriers were even harder to deal with than UK ones.

We have chosen to fine tune our service to UK and Eire shipping.

Sorry to any members from outside those areas.

Steve

Anychance of stocking the Nugen BLACK CD-Rs Steve?

Welshlad

11-11-2003, 17:56

Yeah, welcome back. Not only the best supplier of blank media on the Net, but the best retailer on the Net, full stop!
When the service is this good, I really ain't bothered what the prices are!

Welcome back! :thumbs:

SVP Communications

12-11-2003, 09:38

Originally posted by Welshlad
Yeah, welcome back. Not only the best supplier of blank media on the Net, but the best retailer on the Net, full stop!
When the service is this good, I really ain't bothered what the prices are!

Welcome back! :thumbs:

:thumbs:

Nice to know our hardwork is appreciated, especially by some of you forum veterans with several thousand posts under your belts. You guys must hear about the best and the worst suppliers out there, so its nice to know that we are up near the top competing to be the best!

Steve

point blank

12-11-2003, 18:49

I've just received my latest order from svp and amongst my dvd-r's I ordered 2 packs of the 80min cd overprints which were out of stock. So what did svp do? Put me on back order or give me a part refund? both of which I would of been ok. No they give me a free upgrade to memorex cdr's which amounts to about £8 more.
They clearly put customer satisfaction before profit which is the reason why I don't care what the competition are charging. Svp get my vote everytime.

Well done steve and the crew at svp, you really are number 1:clap:

12-11-2003, 19:20

Everytime Ive used SVP they have been spot on thats why I was prepared to pay £5 more for the pioneer 106 when the next 99p shipping weekend happens but as it turns out they are now the cheapest at £89.I would rather buy it from SVP because I know if I have any problems with it I know they will do everything they can to help.Customer service is what makes it on the net.Now if you just had some dvd-ram's in stock but Ive got some now anyway.

Best Prices,Best Service - makes me wish I live in Paignton so could collect when ever I needed too:D

shy1807

13-11-2003, 06:05

I agree, SVP are top notch!! But Steve, can you please lemme know:

Anychance of stocking the Nugen BLACK CD-Rs Steve?

:D

SVP Communications

13-11-2003, 09:24

Hi Shy

I emailed you a reply to this 3 days ago to shy1807@yahoo.com. Have you checked your Yahoo email recently?

Let me know if you want me to resend it.

Steve

Ravenger

13-11-2003, 09:34

I ordered a Pioneer 106 and some DVD-R's from SVP, and they arrived quickly, and were extremely well packaged.

When I found out the 106 price had dropped £10 just after I'd bought it SVP were kind enough to refund the difference. :thumbs:

I shall be ordering from them again, and recommending them to friends and colleagues.

GMS2502

13-11-2003, 11:00

Steve

I am continually getting power calibration errors with my 6 month old Pioneer 105,every disc is coasting.I have been reading around many dvd forums, and the general opinion seems this usually means the drive is on its way out, do you agree with this opinion?

SVP Communications

13-11-2003, 11:33

Hi

Either a drive problem or a media problem.
Update to latest firmware, use some Ritek media. If the problem persists, I would think about returning the drive.

Might also be worth updating/changing your DVD writing software.

Steve

dilly

13-11-2003, 13:50

Made an order yesterday for just over £300 around lunchtime.

My wife just called me demanding to know why such a big box has come home and why I need to be spending money ....

she just doesn'y know a bargain when she sees one...

Thanks very much Steve and all at SVP. This is my second order and I am very happy. More orders to follow esp as soon as you get the USB/firewire enclosure for the 106 writer.

Welshlad

13-11-2003, 16:49

Originally posted by GMS2502
Steve

I am continually getting power calibration errors with my 6 month old Pioneer 105,every disc is coasting.I have been reading around many dvd forums, and the general opinion seems this usually means the drive is on its way out, do you agree with this opinion?
Sorry to jump in, but have you tried burning to the media at a slower speed? I sometimes get power calibration errors when trying to burn cheap media at 2X, but dropping to 1X burns them fine. Better quality media can burn at 4X without problem

Just a thought :)

shy1807

13-11-2003, 17:23

Originally posted by SVP Communications
Hi Shy

I emailed you a reply to this 3 days ago to shy1807@yahoo.com. Have you checked your Yahoo email recently?

Let me know if you want me to resend it.

Steve

Heehee, sorry. Haven't checked it until just now. :D Thanks!

Hope you get some in quick coz I'm running out. :)

Keep it up!!

SdG

13-11-2003, 18:39

:clap: welcome back to the best DVD-R supplier bar none.

Stuart.

ShaneC

13-11-2003, 21:56

Originally posted by Q
Best Prices,Best Service - makes me wish I live in Paignton so could collect when ever I needed too:D

I have a spare bedroom you could rent :D

....and the girls in the svp office :luv: :luv: :luv:

ShaneC

13-11-2003, 22:27

Originally posted by ShaneC
I have a spare bedroom you could rent :D

....and the girls in the svp office :luv: :luv: :luv:

ShaneC

Tempting alot better than living in London.Congrats on the 1000th post when you hit it:thumbs:

GMS2502-Im getting the same message in Nero 6 when Im trying to burn dvd-rw's on a Panasonic SW-9581.Ive got 2 of these in 2 pc's.One of them works fine and burns no problem and the other one exhibits these problems.It shows up Power calibration problems or Error-can not perform because of an I/O Error and wouldnt even regonise a dvd when it was put in the drive.It would only basically write cdrw's and read dvd-rw's that had been previously written so long as it was data only.I was only trying to burn at 1x as well.I've now pulled it out of the pc and replaced it with the other one and that works fine so it cant be the pc but the drive.This is the one Im wanting to replace with a Pioneer 106.

13-11-2003, 22:29

Originally posted by dilly
Thanks very much Steve and all at SVP. This is my second order and I am very happy. More orders to follow esp as soon as you get the USB/firewire enclosure for the 106 writer.

Any ideas when these will be coming in Steve?

SVP Communications

14-11-2003, 16:38

Originally posted by Q
The USB/firewire enclosure for the 106 writer. Any ideas when these will be coming in Steve?

They were supposed to be here now, but the supplier is now promising them for the end of this month.

Steve

jjwf

14-11-2003, 16:56

any chance of a black nec 1300a please

SVP Communications

14-11-2003, 19:15

I'll ask around our suppliers, but if ever they ask us for more money for the same unit in black, I usually tell them to stick it.
I hate to see a surchage on a drive because its a different colour. (Thats probably why we so seldom have black drives in stock!)

Steve

rickdean

14-11-2003, 19:58

Order No MD31BY10137966

Steve, I sent you an email earlier regarding my Pioneer 106, did you get it?.

Rick Dean

SVP Communications

14-11-2003, 20:43

Hi Rick

We replied to your email less than half an hour after you sent it.

The reply to address was ******@dsl.pipex.com.

Have you not recieved the reply?

Steve

rickdean

14-11-2003, 20:54

I recieved an email from yourself requesting some information, of which I've replied. I guess you'll probably pick this up on Monday..

Ta Rick

jjwf

14-11-2003, 21:53

hi Steve
I am willing to pay a little more for a black nec 1300a but need answer pretty quick I have already had a couple of biege nec 1300a off yourselves but would like a black one if you can help.
Thanks jjwf

SVP Communications

16-11-2003, 21:34

Originally posted by jjwf
hi Steve
I am willing to pay a little more for a black nec 1300a but need answer pretty quick I have already had a couple of biege nec 1300a off yourselves but would like a black one if you can help.
Thanks jjwf

I'll make a few phone calls on Monday to see if there are any Black NECs, Liteons or Pioneers available at sensible prices. I know there are some black Sonys around, but I'm not a big fan of the Sony DVD writers.

Steve

jjwf

16-11-2003, 23:13

hi Steve
that would be great can you reply to this thread tomorrow & let me know either way, I look forward to your reply.
Cheers jjwf

17-11-2003, 05:16

Steve.. The missus has given me the :thumbs: to buy the Pioneer 106.. :p What's the best media to go for?

Regards

Dave

edit: soddit i'm far too impatient.. went for the BULKPAQ "ORANGE" 4x 4.7GB DVD-R & Datasafe - Media 4.7gb DVD-RW

Someone tell me they'll be ok..

:nuts:

rickdean

17-11-2003, 08:34

Just want to say thanks to Steve & Ed at SVP for sorting out my problem over this weekend, cheers guys, your customer service is fantastic...

:) :clap::) :clap:

SVP Communications

17-11-2003, 11:45

Originally posted by jjwf
hi Steve
I am willing to pay a little more for a black nec 1300a but need answer pretty quick I have already had a couple of biege nec 1300a off yourselves but would like a black one if you can help.
Thanks jjwf

Should have some black NEC 1300A later this week. Price will be under £85 inc VAT.

Steve

dtsrules

17-11-2003, 12:00

Originally posted by Dave Metcalf
soddit i'm far too impatient.. went for the BULKPAQ "ORANGE" 4x 4.7GB DVD-R

:nuts:

:nuts: indeed :gag:

R I T E K dye

I avoid overprint discs as i have had problems with them, (not bought from SVP) but on the whole Ritek discs are spot on.

17-11-2003, 12:05

I'll see how they fare. :) I searched DVDR help and they seem to be ok with that writer anyways..

dtsrules

17-11-2003, 12:14

It's not the writer you need the discs to play or read on though.

Welshlad

17-11-2003, 13:50

Never understood the fascination with RITEK dye personally - certainly not to the extent of paying OTT priced for the media at least.
I have about the same sucess/failure rate and compatibility with princo media as I do ritek. Yes, they are good disks, but nothing worth discarding all other media for...

Still, whatever floats your boat! :thumbs:

JCTurner

17-11-2003, 13:54

Seems like the right place to sing the praises of SVP again - I posted early on in this thread about 15 dud DVDRs I had purchased (July/August). I contacted SVP and discovered I didnt have my receipt etc. However did they mess me about ? Nope - simply told them when I placed the order and they did the rest - sent me a returns form and a freepost address and within a week I had 15 new DVDRs.

Steve and the gang - excellent customer service - this is why I wont use "the competition".

Cheers

Colin
:thumbs: :clap:

G-man

17-11-2003, 14:57

Will you be stocking any of the mirror dvd-ram again?
Single sided would be best.

Glad your back:clap:

SVP Communications

17-11-2003, 18:10

Mirror are not keeping the DVD RAM any more, but we'll have an alternative later this week.

Steve

GMS2502

20-11-2003, 16:08

Hi Steve, i have a problem

I sent my Pioneer 105 back to you , as it was continually producing power calibration errors, every disc i burnt coasted with this error during this past month, up until the past month , the drive had not produced 1 coaster in 5 months.

I sent the drive back to you, and i got an email from a member of your staff today saying ' the drive passed all tests and is being sent back to you.'

Now, i have tried every setting imaginable in terms of setting drive to primary/secondary slave/ master, and the drive will not function, i have been using Ritek 04 dvdr discs, i have tried burning at slower speeds, i know when i get the drive back it will not function correctly.

I have even reset my PC to factory settings, so there could be no s/w conflicts, and the same power calibration error occurs, my PC is a P4 2.66 Ghz , so its not as if the pc would struggle to cope with burning a dvdr.

I am using good quality media, but i only get errors, could you provide further assistance, as to be just told the drive is being sent back to me , has not helped solve the problem at all.

shy1807

20-11-2003, 17:15

Originally posted by SVP Communications
Hi Shy

I emailed you a reply to this 3 days ago to shy1807@yahoo.com. Have you checked your Yahoo email recently?

Let me know if you want me to resend it.

Steve

Hiya Steve,

I see you've got the Traxdata Blacks in stock now, but they are nearly twice the price of the Datawrite. :(

What speed can these be written at? Dosn't say on the site.

Thanks!

john316

20-11-2003, 18:04

SVP Communications

20-11-2003, 18:20

Originally posted by GMS2502
Hi Steve, i have a problem

I sent my Pioneer 105 back to you , as it was continually producing power calibration errors, every disc i burnt coasted with this error during this past month, up until the past month , the drive had not produced 1 coaster in 5 months.

I sent the drive back to you, and i got an email from a member of your staff today saying ' the drive passed all tests and is being sent back to you.'

Now, i have tried every setting imaginable in terms of setting drive to primary/secondary slave/ master, and the drive will not function, i have been using Ritek 04 dvdr discs, i have tried burning at slower speeds, i know when i get the drive back it will not function correctly.

I have even reset my PC to factory settings, so there could be no s/w conflicts, and the same power calibration error occurs, my PC is a P4 2.66 Ghz , so its not as if the pc would struggle to cope with burning a dvdr.

I am using good quality media, but i only get errors, could you provide further assistance, as to be just told the drive is being sent back to me , has not helped solve the problem at all.

Hi

These are awkward situations. Please read the whole of the reply. The last part is as important as the first part.

When we test a drive, we try and look at the issue from the customers point of view.
We use a variety of media from our stock, and do a total of 6 test burns and verifications. If any discs fail to verify, the drive is rejected and a replacement is dispatched.
As we have had no failures when testing your drive and you are getting 100% failures, I think we may have to analyse your setup and configuration. We have no problem with helping you with this. My first instinct would be to take the following steps:
1) Check/replace your IDE leads.
2) Reinstall or change your DVD writing software. (Nero/Pinnacle/Veritas etc) and update to latest version.
3) Confirm the drive is installed as master device on the second IDE channel.
4) Update firmware on drive. (We usually do this during testing as a matter of course anyway). Firmware updates can sometimes resolve PIO/DMA issues.

If the drive is still not behaving, email me personally on steve@svp.co.uk. If I can't solve the problem, I'll replace the drive, but judging by our test results, we should be able to get it working for you.
We make no charge for testing, and we do not charge you for return carriage. We understand that you would not have sent the drive back unless you have a genuine issue, and we will make sure that the issue is resolved one way or another. Ater all - we can't sell you media unless we get you burning DVDs again:)

Steve

SVP Communications

20-11-2003, 18:33

Originally posted by shy1807
Hiya Steve,

I see you've got the Traxdata Blacks in stock now, but they are nearly twice the price of the Datawrite. :(

What speed can these be written at? Dosn't say on the site.

Thanks!

Hi Shy

I could only locate 2 sources of Black CDR, and one of those turned out to be rubbish, so we took the Traxdata. Even then we could only get a few thousand!
There is no speed rating on the product, but I've used them at 48x without problems.

Steve

shy1807

20-11-2003, 19:19

Originally posted by SVP Communications
Hi Shy

I could only locate 2 sources of Black CDR, and one of those turned out to be rubbish, so we took the Traxdata. Even then we could only get a few thousand!
There is no speed rating on the product, but I've used them at 48x without problems.

Steve

Thanks for the quick response!! That's what I call service!!

flopsy

21-11-2003, 11:46

Just received some of those new DVD-Ram cartridges and Traxdata DVD-Rs in slimline cases in under 24 hours. Marvellous service.

Not convinced about those slimline glider cases though - marks the write surface of the disc somewhat as you remove / replace it, which surely can't be a good thing. Are you having any problems with returns based on this?

SVP Communications

21-11-2003, 11:59

Originally posted by flopsy
Just received some of those new DVD-Ram cartridges and Traxdata DVD-Rs in slimline cases in under 24 hours. Marvellous service.

Not convinced about those slimline glider cases though - marks the write surface of the disc somewhat as you remove / replace it, which surely can't be a good thing. Are you having any problems with returns based on this?
The glider cases are not the best designed product I have seen. We won't be restocking the discs in that packaging.
If you have any scratched discs, we are always happy to replace them.

Steve

deanos

21-11-2003, 13:37

Pete i seem to have been sent a strange email from yourselves about checking for fraud and new login passwords, i think you may have sent it out in error to your customers :eek:

Quey

22-11-2003, 12:01

hi Steve ;)

You wouldnt have to happen to have a nice large box of Brannigans crisps there now would you ? ;)
I ordered on driday and I havent had any beef and mustard ones for ages :nuts:

Quey

GMS2502

24-11-2003, 18:49

Hi Steve

Got my drive back off you today, tried it with a new ide lead, and it worked, 5 consecutive successful burns:clap:

Thanks for testing it, and recommending changing the ide lead.

The fish tank films are also very relaxing also:D

Cheers

SVP Communications

24-11-2003, 19:17

Originally posted by GMS2502
Hi Steve

Got my drive back off you today, tried it with a new ide lead, and it worked, 5 consecutive successful burns:clap:

Thanks for testing it, and recommending changing the ide lead.

The fish tank films are also very relaxing also:D

Cheers

Excellent:)

That's Petes fish tank and he's very proud of it! He loves sending out DVDs of it.

Steve

shy1807

24-11-2003, 20:36

Hmm, so what's this fish tank DVD then? Do we have to order a DVD Burner to get this state of the art Virtual Fish Tank? :D

chachi

25-11-2003, 13:19

Coulda saved myself £10 and not ordered the five Aquaria DVDs from DVDPacific if I had one of those :norty:

RikA

25-11-2003, 13:19

Steve,

Any idea when the Pioneer 106 in Black will be back in stock again?

Rik

edited to get the model number right!!!

iannewson

27-11-2003, 22:37

Logged in using the dvdforums password and found this:

DATAWRITE "RED" 4X DVD-R in tubs of 25

Retail Price: £15.98 Including VAT at 17.5%

Your Price: £23.28 Including VAT at 17.5%

:D

SVP Communications

27-11-2003, 22:47

Originally posted by iannewson
Logged in using the dvdforums password and found this:

DATAWRITE "RED" 4X DVD-R in tubs of 25

Retail Price: £15.98 Including VAT at 17.5%

Your Price: £23.28 Including VAT at 17.5%

:D

Hi

That's been corrected now.

Steve

dtsrules

27-11-2003, 23:49

Originally posted by Welshlad
Never understood the fascination with RITEK dye personally - certainly not to the extent of paying OTT priced for the media at least.
I have about the same sucess/failure rate and compatibility with princo media as I do ritek. Yes, they are good disks, but nothing worth discarding all other media for...

Still, whatever floats your boat! :thumbs:

Nothing to do with boats.

For me if a disc fails to read back once it's been wrote then its no good, if i'm putting important data on a disc and then i can't read it then said discs are useless. 9 times out of 10 its the cheaper media that turns out to be useless.

mixalot

28-11-2003, 00:10

received my pioneer 106 and dvd-r's i ordered yesterday, burner is working great.

great service.

cheers:clap:

galthop

28-11-2003, 12:18

Has anyone received their 99p shipping order from last Friday yet?
I'm still waiting for mine.

dilly

28-11-2003, 12:30

Originally posted by galthop
Has anyone received their 99p shipping order from last Friday yet?
I'm still waiting for mine.

got mine either Tuesday or Wednesday. Fantastic - the black pioneer 106 will go nicely with my Dell PC and Dell 18" TFT from Novatech.

These bargain forums are killing me :)

TimK

28-11-2003, 12:37

Originally posted by galthop
Has anyone received their 99p shipping order from last Friday yet?
I'm still waiting for mine. Mine came on Wednesday as well.

j to tha l-o

28-11-2003, 12:41

Wednesday here too. :thumbs:

galthop

28-11-2003, 12:45

What time did you guys place your orders? I ordered at about 8pm on Friday night.

TimK

28-11-2003, 13:19

Originally posted by galthop
What time did you guys place your orders? I ordered at about 8pm on Friday night. 4pm Friday.

dilly

28-11-2003, 13:49

Originally posted by galthop
What time did you guys place your orders? I ordered at about 8pm on Friday night.

me too.

Why don't you drop them an email to find out the status. My first order with them was on a 99p weekend and by Thursday it still hadn't arrived. I emailed them Thursday evening. They checked and found out that it had been sent but was delayed by the courier who couldn't find my parcel. SVP then packed another box and sent it express Friday and I got it Sat morning. Top service.

galthop

28-11-2003, 13:51

Thanks for the replies. I've just emailed them.

galthop

28-11-2003, 15:42

This is getting worse.

First SVP replied to my email saying "You can expect to receive your goods today at the latest".

A few minutes later I got an email from SVP saying "Your consignment should have been with you by now." The included a phone number for the local interlink depot and a consignment number. They wanted me to phone interlink to find out where the parcel is.

I called Interlink who told me they don't have the consignment.

SVP now say that they've spoken to interlink and there is a delay and that I'll get a priority delivery on Monday.

I know most people have had good service from SVP, but I'm not impressed.

tomos

28-11-2003, 20:40

Q for SVP:

any chance of you guys getting alphapack dvd cases in stock? :)

SVP Communications

28-11-2003, 22:00

Originally posted by tomos
Q for SVP:

any chance of you guys getting alphapack dvd cases in stock? :)

Was it the whole Alphapack range you were interested in or any 1 particular product?

Steve

tomos

28-11-2003, 23:59

4,6 and 7 disk holders in particular.

oooh you're getting my hopes up now :)

SVP Communications

29-11-2003, 00:12

Originally posted by tomos
4,6 and 7 disk holders in particular.

oooh you're getting my hopes up now :)
Most people who ask for Alphapack want 6/7 disc cases. We are talking to a supplier and also looking for alternatives.
Nothing yet, but we are working on it.

Steve

balks

29-11-2003, 00:28

Steve,

If you are interested in stocking the Alphapaks, maybe we should get in touch.
I am currently importing the 6-disc cases

Let me know,
Freddie

ft@solutions21.co.uk

tomos

29-11-2003, 00:39

thanks people. they cost loads to import from the US myself. $80 postage one comp wanted :eek:

dilly

03-12-2003, 08:04

seems a long time ago since the 99p shipping offer :notworthy :notworthy

any news on that front.... xmas coming up...people want to stock up... :help:

SVP Communications

03-12-2003, 09:16

Originally posted by dilly
seems a long time ago since the 99p shipping offer :notworthy :notworthy

any news on that front.... xmas coming up...people want to stock up... :help:

Hi Dilly

We never know until the last minute when these offers will be.

Not sure yet when the next one will be.

Steve

dilly

03-12-2003, 12:30

Fair enough. Thanks. Love the black pioneer I bought off you guys. Goes very well with my Dell.

dilly

03-12-2003, 23:46

Steve, any chance you can look at this problem I am having. Thanks.

http://www.thedvdforums.co.uk/forums/showthread.php?s=&threadid=247595

Welshlad

04-12-2003, 13:31

Gotta say - SVP you are without doubt the best online retailer I have ever dealt with, bar none!
Every time I get a problem I become more and more satisfied with the after-sales service received, so its only right I sing your praises once more for everyone to see! :D :notworthy

Had a batch of 50 faulty ICE white 4X disks, where about 50-60% were failing before they would even burn - after only one single email, a courier arrived yesterday with an alternate brand of disk (of my choosing!) and to collect the faulty ones! I didn't even need to plod down to the post office. Really can't ask for any more than that - simply awesome service.

Quite Simply you rock! :clap:

RikA

05-12-2003, 08:10

Is there an ETA on the black pioneer 106?
It's now gone from your site, when once it said "out of stock". does that mean it's gone for good?

hunts1uk

06-12-2003, 13:52

Steve,
maybe you might be able to help me out here.Put an order in on thursday for some dvd-r,
Date Name Amount Curr Type Status
------------------- -------------------- ---------- ---- ---- ------
04.12.2003 14:04:18 ******* ***** 58.49 GBP Sale Okay

Order : JH97BW10163942
Paying £6+ for next day delivery.So thought they would of been delivered before 12 on friday.It's saturday 1348 now still no disks or replies from SVP.
So will you be refunding me my p&p?
cheers

SVP Communications

07-12-2003, 13:12

Originally posted by hunts1uk
Steve,
maybe you might be able to help me out here.Put an order in on thursday for some dvd-r,
Date Name Amount Curr Type Status
------------------- -------------------- ---------- ---- ---- ------
04.12.2003 14:04:18 ******* ***** 58.49 GBP Sale Okay

Order : JH97BW10163942
Paying £6+ for next day delivery.So thought they would of been delivered before 12 on friday.It's saturday 1348 now still no disks or replies from SVP.
So will you be refunding me my p&p?
cheers

Hi

We have actually already replied to your email.

I will copy it here for you.

--------------------------------------

Posted on 05 Dec 2003 03:03:30 PM

--------------------------------------------------------------------------------

Hi,

I have tracked your order for you and it was placed after the 2pm deadline.

It will be despatched today for delivery before mid-day Monday. The tracking number will be zh087295270GB.

Kind regards

--------------------------------------------------------------------------------

Steve

tomos

07-12-2003, 13:37

Steve, any updates on those Alphapaks? :)

hunts1uk

07-12-2003, 14:23

Originally posted by SVP Communications
Hi

We have actually already replied to your email.

I will copy it here for you.

--------------------------------------

Posted on 05 Dec 2003 03:03:30 PM

--------------------------------------------------------------------------------

Hi,

I have tracked your order for you and it was placed after the 2pm deadline.

It will be despatched today for delivery before mid-day Monday. The tracking number will be zh087295270GB.

Kind regards

--------------------------------------------------------------------------------

Steve

So if it was placed on thursday at 1402,i missed the deadline by 2 mins for friday delivery.So why wasn't it delivered before 12 on saturday.I paid £6+ for next day delivery and never got it.
Email from SVP on the 5/12/3
Hi,

I have tracked your order for you and it was placed after the 2pm deadline.

It will be despatched today for delivery before mid-day tomorrow. The tracking number will be zh087295270GB.

Kind regards

Sally
Created On: 05 Dec 2003 01:36 PM
Last Update: 05 Dec 2003 01:36 PM

So this is your reply to my first email, so why wasn't it delivered on the 6th like your email above told me it would be.I have better thing to do than sit at home waiting for deliverys that im told are going to turn up.

So i take it i will be getting my next day delivery charge refunded.
Funds where taken out of the bank on the 5/12/3

Rizel

07-12-2003, 15:19

If you look more closely at the site it states orders placed before 2pm will be dispatched same, if you selected 'Special Delivery' which going by the tracking number above your order will be delivered next working day which will be Monday before 12pm.

Special Delivery is only a guaranteed delivery service Monday to Friday , Saturday is not classed as a guaranteed delivery day and is certainly not classed as a ‘Working Day’ for most internet company’s, so I can’t really see anything that SVP has done wrong?

If you wanted Saturday delivery and you knew your missed the 2pm deadline (which you stated above) on Thursday for next day delivery I would have personally phoned SVP up and asked them if there was a Saturday delivery option for an extra fee. Just a bit of common sense really when you look at it. Rizel

hunts1uk

07-12-2003, 15:48

Email from SVP on the 5/12/3
Hi,

I have tracked your order for you and it was placed after the 2pm deadline.

It will be despatched today for delivery before mid-day tomorrow. The tracking number will be zh087295270GB.

Kind regards

Sally
Created On: 05 Dec 2003 01:36 PM
Last Update: 05 Dec 2003 01:36 PM
So this email says -It will be despatched today for delivery before mid-day tomorrow. The tracking number will be zh087295270GB.
So if you read it that means saturday,maybe if you could read the email they sent me properly your input would be gratefuly.
Just a bit of common sense really when you look at it.
jeff

Jay

07-12-2003, 15:50

I must say I'm not impressed with their standards at the moment. I placed an order on the 20th of November, and by Dec 2nd I still hadn't recieved it. I emailed them and they sent out another batch (the first one apparently lost by Royal Mail) on Wednesday which I've still not yet recieved :oh-hum:

I got a refund on my shipping though (which I had to request twice), and to their credit they did answer the emails pretty quickly, but that does me little good when it's taken over 2 weeks so far.

SVP - May I recommend that you send out an email confirming despatch when you've despatched an order? At least that way we can have a rough estimate of how long it'll take to reach us. I'm completely in the dark at the moment as to when my DVD's are going to arrive.

Also, what exactly is your policy on faulty DVDs that come to light after the 30 day period? I bought a few DVD's from you a couple of months back (flawless service then ;)), but about 1/3 of the DVD's were 'corrupt' and refused to record (I'm using a Panasonic E30). I always make sure the surfaces etc are clean and only take the discs out of the packaging when I'm about to use it, but I didn't expect the failure rate to be so high (mind you, I've only use about 10 so far, 3 of which were corrupt)

hunts1uk

07-12-2003, 15:55

I have never had any problems with SVP in the past.But if you get an email telling you it will be there before 12, you expect it to be there.

caygs

07-12-2003, 16:03

Just stuck the tracking number into RM's track & trace and they are showing it to be delivered by midday 08/12/03. As mentioned earlier, RM Special Delivery will not guarantee delivery on Saturdays, only Monday to Friday, which may or may not be a factor.

Hope that is of some help,

Paul

hunts1uk

07-12-2003, 16:34

paul_caygill
cheer m8,but what im trying to point out is i had an email on the 5/12 fri(from svp) telling me they would be delivered next day which was the saturday before 12.So i stayed in till 3 waiting.
Pubs open at 11 so thats 4 hours wasted drinking time:D

SVP Communications

07-12-2003, 17:01

Originally posted by tomos
Steve, any updates on those Alphapaks? :)

I got a quote for them.

Based on the quote, our retail price would be over £2.00 per case.
I think that sales at that price would be non existant, so I'm looking for a cheaper alternative.

Steve

SVP Communications

07-12-2003, 17:07

Originally posted by hunts1uk
So if it was placed on thursday at 1402,i missed the deadline by 2 mins for friday delivery.So why wasn't it delivered before 12 on saturday.I paid £6+ for next day delivery and never got it.
Email from SVP on the 5/12/3
Hi,

I have tracked your order for you and it was placed after the 2pm deadline.

It will be despatched today for delivery before mid-day tomorrow. The tracking number will be zh087295270GB.

Kind regards

Sally
Created On: 05 Dec 2003 01:36 PM
Last Update: 05 Dec 2003 01:36 PM

So this is your reply to my first email, so why wasn't it delivered on the 6th like your email above told me it would be.I have better thing to do than sit at home waiting for deliverys that im told are going to turn up.

So i take it i will be getting my next day delivery charge refunded.
Funds where taken out of the bank on the 5/12/3

Hi.

Point taken and agreed with. For reference, Special Delivery do not offer a guaranteed Saturday service. Items dispatched
by Special delivery on a Friday are guaranteed for Monday, but are sometimes delivered on a Saturday. Our staff should not have used the word "tomorrow" for a Friday dispatch. They should have said Monday.

I'll arrange a refund for the carriage.

Steve

SVP Communications

07-12-2003, 17:30

Originally posted by Jay
I must say I'm not impressed with their standards at the moment. I placed an order on the 20th of November, and by Dec 2nd I still hadn't recieved it. I emailed them and they sent out another batch (the first one apparently lost by Royal Mail) on Wednesday which I've still not yet recieved :oh-hum:

I got a refund on my shipping though (which I had to request twice), and to their credit they did answer the emails pretty quickly, but that does me little good when it's taken over 2 weeks so far.

SVP - May I recommend that you send out an email confirming despatch when you've despatched an order? At least that way we can have a rough estimate of how long it'll take to reach us. I'm completely in the dark at the moment as to when my DVD's are going to arrive.

If you choose Royal Mail as your delivery option, you should get the goods within 3 working days of placing the order. (Its usually 1 or 2 working days, but lets say 3 as its December) If you havn't got the goods at that time, email us.
If we can see the goods have been dispatched but Royal Mail do not have a record of delivery, we will send replacements (What more can we do?)
If the problem repeats itself we should be double checking all the address and postcode details. Please email us at sales@svp.co.uk with a brief explanation of the problem and confirm the delivery address. One of our staff will investigate from there.
PS. We are putting the technology in place for sending dispatch emails, but its not ready yet.

Originally posted by Jay

Also, what exactly is your policy on faulty DVDs that come to light after the 30 day period? I bought a few DVD's from you a couple of months back (flawless service then ;)), but about 1/3 of the DVD's were 'corrupt' and refused to record (I'm using a Panasonic E30). I always make sure the surfaces etc are clean and only take the discs out of the packaging when I'm about to use it, but I didn't expect the failure rate to be so high (mind you, I've only use about 10 so far, 3 of which were corrupt)
No problem. The 30 day "No quibble" warranty means that you can return goods up to 30 days after purchase for any reason (Surplus to requirements, don't like the colour, bought he wrong type etc etc) This is backed up by your 1 year warranty against faulty goods.
Email us with your order number (or failing that - delivery address details inc postcode) and date of order if you have it.
Please include a description of the problem, and we'll take it from there.

Steve

hunts1uk

07-12-2003, 17:32

Originally posted by SVP Communications
Hi.

Point taken and agreed with. For reference, Special Delivery do not offer a guaranteed Saturday service. Items dispatched
by Special delivery on a Friday are garanteed for Monday, but are sometimes delivered on a Saturday. Our staff should not have used the word "tomorrow" for a Friday dispatch. They should have said Monday.

I'll arrange a refund for the carriage.

Steve

Steve
thank you very much,i don't think i was being out of order, was told delivery would be saturday so expected it saturday.

Been given special delivery refund from SVP.
thank you.

tomos

07-12-2003, 17:48

Originally posted by SVP Communications
I got a quote for them.

Based on the quote, our retail price would be over £2.00 per case.
I think that sales at that price would be non existant, so I'm looking for a cheaper alternative.

Steve

kewl :thumbs:

MW-

07-12-2003, 21:25

Hi Steve

Will you ever be getting the 2x JVC dvd-r discs in again, or any other branded jewel cased discs? I found them to be one of the best discs to use with my pioneer 104 (along with maxell and tdk) and i'd definitely order more if they were still 99p. And any news on the armor plated tdk discs i havent found anywhere that sells them??

cheers

Jay

07-12-2003, 22:10

Originally posted by SVP Communications
If we can see the goods have been dispatched but Royal Mail do not have a record of delivery, we will send replacements (What more can we do?)
Granted not much, it was just more that I had no clue when they were sent out and when to have expected them. It's still the case with my replacements now. I'll give it until Tuesday anyway, just in case.
Originally posted by SVP Communications
No problem. The 30 day "No quibble" warranty means that you can return goods up to 30 days after purchase for any reason (Surplus to requirements, don't like the colour, bought he wrong type etc etc) This is backed up by your 1 year warranty against faulty goods.
Email us with your order number (or failing that - delivery address details inc postcode) and date of order if you have it.
Please include a description of the problem, and we'll take it from there.

Steve
Cheers, I'll email you now :thumbs:

SVP Communications

08-12-2003, 10:13

Originally posted by MW-
Hi Steve

Will you ever be getting the 2x JVC dvd-r discs in again, or any other branded jewel cased discs? I found them to be one of the best discs to use with my pioneer 104 (along with maxell and tdk) and i'd definitely order more if they were still 99p. And any news on the armor plated tdk discs i havent found anywhere that sells them??

cheers

I'll investigate on both fronts.

Steve

trix30

08-12-2003, 13:54

Any liklihood of having some black DVD+R/-R dual drives of any kind in the near future?

ShaneC

08-12-2003, 16:28

Steve, any chance of some 4x DVD+RW discs.

Cheers, Shane

Pants_Moustache2000

08-12-2003, 16:39

Steve,
made an order through the dvdforums account and have made the mistake of leaving the dvdforum address as the delivery address, can you please contact me asap, tried phoning.

steve.watson@sgtoday.com

SVP Communications

08-12-2003, 16:41

Originally posted by Pants_Moustache2000
Steve,
made an order through the dvdforums account and have made the mistake of leaving the dvdforum address as the delivery address, can you please contact me asap, tried phoning.

steve.watson@sgtoday.com

This sort of issue is best dealt with by emailing sales@svp.co.uk.

Steve

SVP Communications

08-12-2003, 16:49

Originally posted by trix30
Any liklihood of having some black DVD+R/-R dual drives of any kind in the near future?

We did locate some especially for members of this forum, but they've now been sold.

I'll try and find some more.

Steve

*************************************

Originally posted by ShaneC
Steve, any chance of some 4x DVD+RW discs.

Cheers, Shane

I'll get some. Not sure where from, but I'll get some.

Steve

Damon

12-12-2003, 12:23

Any chance of some good deals on DVD+R media, in light of comments made here:
http://thedvdforums.com/forums/showthread.php?s=&threadid=249744

SVP Communications

12-12-2003, 13:02

Originally posted by Damon
Any chance of some good deals on DVD+R media, in light of comments made here:
http://thedvdforums.com/forums/showthread.php?s=&threadid=249744
Hi Damon

I had a look.

I think our +R prices and selection are excellent.

There are a number of +R discs that we have chosen not to sell.
The ones we do sell have been tested and we are very happy with them. We feel they are better value for money than some of the "cheaper" discs that other sites are offering.
I would personally only use CMC, Ritek and Ricoh dye DVD+R from the cheaper end of the market.
I try not to sell any product that I wouldn't use myself.

Steve

TopCat

17-12-2003, 14:20

Can you get hold of some 6 DVD cases and even some 7 DVD cases? The manufacturer for these are called AlphaPak I believe.

I know that a lot of people are interested in these and none of the other DVD Media e-retailers are stocking them so you would be the first. You would certainly get an order from me then :)

Here are a couple of examples:
http://www.showcases1.com/showcasesonlin/page22.htm
http://www.sleevetown.com/dvd-case.shtml

I hope you will stock them soon

Thanks

PS also some 3 DVD cases would be good.

SVP Communications

17-12-2003, 14:31

Originally posted by TopCat
Can you get hold of some 6 DVD cases and even some 7 DVD cases? The manufacturer for these are called AlphaPak I believe.

I know that a lot of people are interested in these and none of the other DVD Media e-retailers are stocking them so you would be the first. You would certainly get an order from me then :)

Here are a couple of examples:
http://www.showcases1.com/showcasesonlin/page22.htm
http://www.sleevetown.com/dvd-case.shtml

I hope you will stock them soon

Thanks

PS also some 3 DVD cases would be good.

Hey TC :)

We've looked at the Alphapaks, but I just can't see enough people buying them at £2+ per case.
Instead, we are looking for another cheaper 6 way DVD case. Probably be an Alphapak clone sort of thing. It may not be of quite the same quality, but it should be a fraction of the price. It will take several weeks, but we are working on it.

Steve

PS. 3 way DVD cases are HERE (http://www.blankdiscshop.co.uk/cgi-bin/sh000001.pl?ACTINIC_REFERRER=http%3a%2f%2fwww%2eblankdiscshop%2eco%2euk%2facatalog%2fsearch%2ehtml&REFPAGE=http%3a%2f%2fwww%2eblankdiscshop%2eco%2euk%2facatalog%2fsearch%2ehtml&WD=29%20st&PREVQUERY=RANDOM%3dNETQUOTEVAR%253ARANDOM%26PAGE%3dSEARCH%26SS%3dST%2b29%26TB%3dA%26GB%3dA%26ACTION%3dSearch&PN=copy_of_Storage_Section___%2ehtml%23a166#a166)

TopCat

17-12-2003, 15:06

Thanks Steve for the swift reply. I would be interested in Alphapak clone they would be fine by me. I hope you can get some soon :)

tomos

17-12-2003, 21:54

Originally posted by SVP Communications
Hey TC :)

We've looked at the Alphapaks, but I just can't see enough people buying them at £2+ per case.
Instead, we are looking for another cheaper 6 way DVD case. Probably be an Alphapak clone sort of thing. It may not be of quite the same quality, but it should be a fraction of the price. It will take several weeks, but we are working on it.

Steve

PS. 3 way DVD cases are HERE (http://www.blankdiscshop.co.uk/cgi-bin/sh000001.pl?ACTINIC_REFERRER=http%3a%2f%2fwww%2eblankdiscshop%2eco%2euk%2facatalog%2fsearch%2ehtml&REFPAGE=http%3a%2f%2fwww%2eblankdiscshop%2eco%2euk%2facatalog%2fsearch%2ehtml&WD=29%20st&PREVQUERY=RANDOM%3dNETQUOTEVAR%253ARANDOM%26PAGE%3dSEARCH%26SS%3dST%2b29%26TB%3dA%26GB%3dA%26ACTION%3dSearch&PN=copy_of_Storage_Section___%2ehtml%23a166#a166)

cool. whenever you get them, please post it in here. my boxes are falling apart and would love some replacement packs.

dilly

27-12-2003, 21:06

Steve, will you be getting the Memorex 50 cakebox of CDRs in stock again soon or are they no longer sold by yourself. Thanks.

SVP Communications

28-12-2003, 13:12

Originally posted by dilly
Steve, will you be getting the Memorex 50 cakebox of CDRs in stock again soon or are they no longer sold by yourself. Thanks.

Hi Dilly

The Memorex 48x CDR are back on the website now.

We will have the 52x again in the new year.

Steve

dilly

28-12-2003, 14:37

Thanks, and thanks for the quick reply.

I'm trying to see if I can get my order to £300 to get free shipping.

Merry xmas and Happy New Year.

dilly

28-12-2003, 14:42

Sorry, I can only see the 100 packs. Do you have the 50 packs in a cakebox?

Thanks.

SVP Communications

28-12-2003, 15:27

Originally posted by dilly
Sorry, I can only see the 100 packs. Do you have the 50 packs in a cakebox?

Thanks.

It was the 52x that came in cakeboxed 50 packs.

They will be back early in the New Year.

Steve

dilly

28-12-2003, 15:32

ok thanks. Can't decide now whether to wait and order in one 2 or make 2 separate orders.

Thanks for the quick reply.

SVP Communications

28-12-2003, 15:47

Originally posted by dilly
ok thanks. Can't decide now whether to wait and order in one 2 or make 2 separate orders.

Thanks for the quick reply.
How about ordering
{CD 163** Ritek "Jaguar" 80 minute 52x CDR in packs of 50 £8.48 and
{ST 0028** Empty 50 Disc Spindle Tub £0.59

Any use?

Steve

dilly

29-12-2003, 08:41

Thanks Steve, but I need the Memorex ones as they are for other people.

Also, any ideas when you'll get the A106 back in stock. I need one of those too.

Thanks.

G-man

29-12-2003, 13:54

Steve do you know when interlink are open again?
I ordered in your £1.99 shipping but missed the courier who left a note saying they'll not try to deliver it again and to get in touch with the depot within 5 working days or it will be sent back to you.
Anyway I tried ringing them that afternoon (23rd) and christmas eve and today but the phone just rings, theres no answerphone and the website doesn't have dates either.
Just don't want my order to have to be resent.

Cheers
(hope you had a good christmas)

D.E.

29-12-2003, 15:40

I think Interlink are closed until 5th of Jan:

http://www.interlinkexpress.co.uk/christmas.htm

deanos

29-12-2003, 15:50

Does that mean that the order i placed yesterday wont be collected until the 5th :confused:

G-man

29-12-2003, 16:08

D.E., thanks for that but were the hell did you find that link? Theres nothing obvous on their site (or am I being thicker than normal:nuts: )

D.E.

29-12-2003, 18:18

:lol: Its' on the front page, just under the picture!

EDIT: Aah.. I see what might have happened. In IE it doesn't give you scroll bars on the front page so if you use a low resolution then you can't see anything below the picture

SVP Communications

29-12-2003, 20:03

Hi Guys

Interlink are a sister company to Parceline (Both owned by GeoPost)
In some parts of the country, the parcels we are sending out between Christmas and New Year will be delivered by Parceline, and in others it will be by Interlink, but the time taken to deliver should be as normal.
Express courier:1 or 2 working days.
Economy courier: up to 4 working days.

Any problems that anyone has are best solved by emailing us at sales@svp.co.uk. Remember to include your order number and your delivery address.

Steve

PS. Dilly: Pioneer A07/107 comes out in Jan, so not sure if we will get the Pioneer A06/106 back in before that. (Depends on prices and availability)

dilly

29-12-2003, 20:38

Thanks. I'll drop you a mail in a few days to check the latest.

G-man

29-12-2003, 20:59

Originally posted by D.E.
:lol: Its' on the front page, just under the picture!

EDIT: Aah.. I see what might have happened. In IE it doesn't give you scroll bars on the front page so if you use a low resolution then you can't see anything below the picture

That'll be it then. Thanks, don't feel quite as stupid as I'm told I look now:D

GMS2502

31-12-2003, 19:07

Hi Steve

Will you be getting the

Datasafe Ritek 1x - 2x Gen 3. DVD-R

in again ?

Cheers

agnetha

31-12-2003, 20:00

Any chance of another free/99p shipping weekend? I'm running out of DVDs.

Oh go on, celebrate the New Year! ;)

SVP Communications

01-01-2004, 13:49

Originally posted by GMS2502
Hi Steve

Will you be getting the

Datasafe Ritek 1x - 2x Gen 3. DVD-R

in again ?

Cheers
Hi GMS2502

Happy New Year:)

Yes, they will be back soon.

Until then, we do have this disc with the same dye:
{DV 3060** 1x-2x RITEK OVERPRINTS 4.7GB DVD-R disc in Packs of 25

Some people are reluctant to try overprints, but remember, we do guarantee all our media, and we have considerable confidence in the quality of these discs. (Many retailers sell this media without declaring they are overprints!)

Steve

SVP Communications

01-01-2004, 13:52

Originally posted by agnetha
Any chance of another free/99p shipping weekend? I'm running out of DVDs.

Oh go on, celebrate the New Year! ;)

Hi agnetha
Hope you didn't celebrate too hard last night.

I'm sure we will do something during January, but I'm not sure what the offer will be or when it will be yet.

Steve

alcamist

02-01-2004, 09:43

hi steve

could you let us know when you have some more bulkpaq orange 4x in stock

especially if the spindle have the black bottoms.

had a batch of these of you and they are way better than the ones that have the clear cake tub packing

cheers
alcamist
:thumbs:

Fozzybear

02-01-2004, 10:46

I'm in the middle of trying to organize an RMA for a 3.5" USB enclosure, but because it's more than 30 days old I'm told I can only get a replacement. Since I bought a Belkin enclosure to test that my system was working properly a replacement is pretty useless to me.

Is replacement my only option? Am I better off just binning the faulty enclosure? :(

SVP Communications

02-01-2004, 10:47

Originally posted by alcamist
hi steve

could you let us know when you have some more bulkpaq orange 4x in stock

especially if the spindle have the black bottoms.

had a batch of these of you and they are way better than the ones that have the clear cake tub packing

cheers
alcamist
:thumbs:

Hi alcamist

We should have more Bulkpaq 4x on Tuesday 6th /Wednesday 7th Jan.

Steve

SVP Communications

02-01-2004, 10:49

Originally posted by Fozzybear
I'm in the middle of trying to organize an RMA for a 3.5" USB enclosure, but because it's more than 30 days old I'm told I can only get a replacement. Since I bought a Belkin enclosure to test that my system was working properly a replacement is pretty useless to me.

Is replacement my only option? Am I better off just binning the faulty enclosure? :(
Hi Fossy

Can you email me your ticket number on svpcomm@hotmail.com.

I can understand why you've been told that, but I can sort it out for you.

Steve

Fozzybear

02-01-2004, 11:18

Thanks Steve, got your RMA email. Very much appreciated.

bigman2

02-01-2004, 13:39

Hi Steve

Are you going to get anymore Bulkpaq Green ?

SVP Communications

02-01-2004, 15:50

Originally posted by bigman2
Hi Steve

Are you going to get anymore Bulkpaq Green ?
Bulkpaq cleared all the stock of the green.
I don't think they were intending to bring them back.

Sorry.

Steve

Grandmaster

02-01-2004, 16:46

Just a quick note - I'm sure all SVP customers will have received the email which offers £1.99 shipping this weekend for any orders over £30 in value. Starts 2pm, today (Friday), ends 11:59pm Sunday.

alcamist

02-01-2004, 17:30

Hi alcamist

We should have more Bulkpaq 4x on Tuesday 6th /Wednesday 7th Jan.

Steve

cheers for letting me know:thumbs: .

just wish they were in stock for the cheap shipping posted earlier:cry:

alcamist

SVP Communications

02-01-2004, 17:35

Originally posted by alcamist
cheers for letting me know:thumbs: .

just wish they were in stock for the cheap shipping posted earlier:cry:

alcamist

So do I :)

Steve

GMS2502

03-01-2004, 00:10

Steve

You sell any cdrs with a blue dyed bottom ?

Had a look but couldn't see any, no other colour dye seems to work in my dvd player.

Cheers

SVP Communications

03-01-2004, 00:17

Originally posted by GMS2502
Steve

You sell any cdrs with a blue dyed bottom ?

Had a look but couldn't see any, no other colour dye seems to work in my dvd player.

Cheers

Hi GMS2502

The {CD 1050** Verbatim Datalife Plus 80 Min CDR in Tubs of 25. have a pale blue dye.

We also sell DVD players:)

Steve

G-man

05-01-2004, 09:14

Interlink just turned up with my order:) . I was just about to ring them too.
Cheers Steve great service.

deanos

05-01-2004, 21:26

I see the Bulpaq orange have appeared on the site again the day after the shipping offer ended :suspect:

dilly

05-01-2004, 21:55

Originally posted by deanos
I see the Bulpaq orange have appeared on the site again the day after the shipping offer ended :suspect:

I tried to order these last weds/thurs (before the shipping offer was on) and they were not available and I was told by Steve that they'd be in Mon/Tue this week.

With xmas and most suppliers closed, it's no surprise that they didin't have all items in stock.

J-N

05-01-2004, 22:12

Just got my jelly babies and very nice they were too! :D

alcamist

05-01-2004, 22:20

steve??

are the bulkpaq orange 4x the ones with the black base spindle or the clear.

if you have any open the disc does not have the white center ring but a clear one like a cd

order awaiting :D

alcamist

SVP Communications

06-01-2004, 08:33

Originally posted by alcamist
steve??

are the bulkpaq orange 4x the ones with the black base spindle or the clear.

if you have any open the disc does not have the white center ring but a clear one like a cd

order awaiting :D

alcamist
Hi alcamist

As far as I am aware all the stock arriving today will be the Princo stock with the white centre ring. They come in a 25 disc spindle tub with a clear/white base.

Steve

martinb

06-01-2004, 13:20

how long do deliveries normally take? I ordered on the 28th Dec and haven't received my order yet.

SVP Communications

06-01-2004, 13:23

Originally posted by martinb
how long do deliveries normally take? I ordered on the 28th Dec and haven't received my order yet.

Can you email me your order number on svpcomm@hotmail.com

Steve

donty

06-01-2004, 13:40

Steve,

When do you anticpate getting a budget cmc dvd-r disc in again?

Any chance of a branded or frosted budget cmc disc? Only problem with this disc I found is the finger marks :)

SVP Communications

06-01-2004, 13:44

Originally posted by donty
Steve,

When do you anticpate getting a budget cmc dvd-r disc in again?

Any chance of a branded or frosted budget cmc disc? Only problem with this disc I found is the finger marks :)

Hi Donty

You're quick, we only ran out of the CMC discs an hour ago!

They were a slow seller. I may restock them if I can buy them at a price that will allow them to compete with the Ritek discs. (The last batch were sold below cost to clear them)
Shame they are not a bigger seller, as they are a good disc.

I'll see what I can do.

Steve

martinb

06-01-2004, 13:48

will do. (when i get home).

martinb

06-01-2004, 14:41

My fault. i selected the wrong shipping option in my excitement.
Thanks for looking into it for me Steve.
Just a thought:
It would have been useful if i had received an email notification that i had chosen an incorrect shipping option so that i could have re-ordered correctly rather than the order being kept in limbo until i made enquiries though.

SVP Communications

06-01-2004, 14:49

Originally posted by martinb
My fault. i selected the wrong shipping option in my excitement.
Thanks for looking into it for me Steve.
Just a thought:
It would have been useful if i had received an email notification that i had chosen an incorrect shipping option so that i could have re-ordered correctly rather than the order being kept in limbo until i made enquiries though.

Hi Martin

We do send a mail in these situations.
Apologies that you do not appear to have received that mail. Perhaps Yahoo filtered it into junk or mailbox was full?
Glad its been sorted now anyway (not bad even for us..3 exchanges of emails and a solution 25 minutes after you posted on a public forum!)

Steve

martinb

06-01-2004, 15:01

Good point, i do have spamguard on so maybe it was automatically killed.
Good job by SVP though, i'll be using you again v.soon :)

tomos

06-01-2004, 15:12

rfawley

06-01-2004, 16:06

Steve, Can you get single CLEAR dvd cases and how much ?

SVP Communications

06-01-2004, 16:49

Originally posted by rfawley
Steve, Can you get single CLEAR dvd cases and how much ?

I'll look into this and get them in if the price is sensible.

Steve

rfawley

06-01-2004, 17:31

Appreciate that, thnx. :thumbs:

donty

07-01-2004, 08:32

Originally posted by SVP Communications
Hi Donty

You're quick, we only ran out of the CMC discs an hour ago!

They were a slow seller. I may restock them if I can buy them at a price that will allow them to compete with the Ritek discs. (The last batch were sold below cost to clear them)
Shame they are not a bigger seller, as they are a good disc.

I'll see what I can do.

Steve

Cheers.

Yeah I went to order some before I posted and they werent there anymore... shame on me :)

I actually find the performance of them better than riteks burning @ 4X, probably due to the inconsistences of some ritek 4x batches. (ritek still fine but not a perfect burn) They also much better than ritek on my Sony but its the other way round on my pioneer.

I have to agree that with the price of riteks where/are cmc where dead in the water espeically when they are unbrandable if they are the same price. I have given some cmc unbranded blanks to my friends to try and they believe they would buy them if they were not fingermarkable. Maybe this is why they were not selling well?

Thanks.

donty

SVP Communications

07-01-2004, 18:31

Just to mention that due to the high dollar rate at the moment, we've been able to cut a few prices on stock that has come in since New Year.
Most popular affected items are:

DATASAFE RITEK 1x-4x 4.7GB DVD-R

Ritek Orange (Overprint) 4x 4.7GB DVD-R

DATAWRITE 4x YELLOW 4.7GB DVD-R

BULKPAQ ORANGE 4x 4.7GB DVD-R

ARITA RITEK 1x-4x 4.7GB DVD-R

More info on the website at www.blankdiscshop.co.uk

Steve

jjwf

07-01-2004, 18:39

Steve
the new nec 2500 dvd burner does it come in black yet.

SVP Communications

07-01-2004, 18:48

Originally posted by jjwf
Steve
the new nec 2500 dvd burner does it come in black yet.

We should have some end of this week. (Only a few though, so keep an eye on the site)

Steve

Plugus Maximus

07-01-2004, 22:41

Having literally just aqcuired my PC I have now started using these forums for real (especially as I have now setup broadband) largely due to raving recommendations from a friend. I think these forums are fantastic.

Already I am finding the need to store data and files onto CD's so following the big recommendations of most of the people on here I purchased 100 x {CD 162** CMC COLOURED Unbranded 80min CDR plus assorted extras from theblankdiscshop.co.uk or svp.co.uk.

All arrived well but the problem I had was the discs just don't get recognised in my CD writer/ or by Nero. They offered to courier me new disks as a replacement, same as discs as before (so fingers crossed I just had a bad batch!) but after redirecting the delivery to another address (my mothers) the goods/courier never showed, leaving my mother to waste a day waiting in doors when she had chores to really go out and do. The matter is not resolved yet but I am very peeved to say the least. I only hope that the courier was at fault becuase right now I'm under the impression that on my first ever order ..... SVP does not live upto recommendations.

Should they redeem themselves I'll be the first to sing their praise.

Untill then ...

Yours truely disgruntled,:oh-hum:

K

Rizel

08-01-2004, 00:22

Well SVP are the best out, i've used every other re-seller, but always come back to SVP, been using them for around 3 years now, has'nt always been problem free, but if problems arise they are sorted qucikly with miniumal hassle to me, and there free returns is also a great addition.

If the courrier does'nt turn up then its not usually SVP fault, i had this once and they faild to turn up 4 times!!

They came in the end after SVP kept rining them to remind them every hour!! Rizel

SVP Communications

08-01-2004, 09:41

Hi Plugus Maximus

Sorry to hear that you are having problems.

The coloured CMC discs are some of the best value CDR we have sold. I am stunned that you are having any problem with them.
First question, although it counds a little silly, are you putting in the discs the right way up? The coloured side of the disc is actually the side the laser in your CD writer writes to, so the disc goes in "coloured side down". Some of my staff forget what its like to be new to computing and might not have thought to mention this.

On the delivery/redirection to your mothers house issue...can you email me the ticket number so that I can have a look? My personal email address is svpcomm@hotmail.com.

Steve

John_bones

08-01-2004, 11:17

Hi Steve

I believe Laura has been trying to get hold of me about order AC55AJ10189593. I'm just wondering what the problem is as I can't get through.

Thanks

SVP Communications

08-01-2004, 11:36

Originally posted by John_bones
Hi Steve

I believe Laura has been trying to get hold of me about order AC55AJ10189593. I'm just wondering what the problem is as I can't get through.

Thanks

I'm in a different building to her, but I'll contact her and ask her to give you a call.

Steve

John_bones

08-01-2004, 11:40

Thanks

I know what the issue is now after having a quick browse of your site.

Repo

08-01-2004, 12:00

Originally posted by J-N
Just got my jelly babies and very nice they were too! :D

Ah... you got Jelly Babies too! :D

Steve,

Is there going to be a cheap shipping day again soon? and is there an update on when there'll be more Pioneer 106's in stock; or will they be beaten by the 107's?

ta :)

SVP Communications

08-01-2004, 12:18

Originally posted by Repo

Steve,

Is there going to be a cheap shipping day again soon? and is there an update on when there'll be more Pioneer 106's in stock; or will they be beaten by the 107's?

ta :)

Hi Repo

We never really know when the cheap shipping will be. It only happens when we are 99% up to date with dispatches, 99% up to date with emails, and have a full bunch of weekend staff.

Pioneer 106s: I'm making enquiries, but I think they should be cheaper now than before Christmas. The dollar rate is better and the 107 is pending release.... so why are Pioneer 106s costing the same/more from the wholesalers than they were 3 weeks ago? I can't see a reason, so I'm still looking.

I did locate some NEC1300A 4x +/- writers at a good price. They are (in my opinion) an excellent alternative to the Pioneer. The last 3 firmwares have all been excellent, giving almost perfect disc compatibility. When they arrive later this week, they will be sold at under £70.

I'm also impressed so far with the NEC 2500. We've sold quite a few already, so there is probably someone on this/other forums that can give you some independent feedback. NEC specify that the drive will write at 8x using Mitsubishi 4x DVD-R, so we tested with a Verbatim 4x DVD-R from our stock, and sure enough, 8 minutes later it was finished and played back fine.

Steve

Choccy

08-01-2004, 16:06

Steve,

I really want to buy a pioneer 106 from you. However, I know the 107 is die out soon and obviously the price will drop. You wouldn't happen to know, or be able to say how much and when would you ? :) You have it at £83.48 and it is out of stock, do you knwo when it will be back in ?

Thanks,

Andrew

EDIT - just read the above post and see you are looking into it :thumbs:

GMS2502

08-01-2004, 18:53

Hi steve

Any idea when you will be getting any new GO3 datasafe 1x ritek discs in ?

(My xbox doesn't like discs written above 1x for some reason.)

SVP Communications

08-01-2004, 19:14

Originally posted by GMS2502
Hi steve

Any idea when you will be getting any new GO3 datasafe 1x ritek discs in ?

(My xbox doesn't like discs written above 1x for some reason.)

Not sure about the Datasafe G03 (Datasafe are not sure when they will have stock again), but we do have the excellent G03 Overprints coming back. They are arriving first thing in the morning and will be back on the website any minute now.

Steve

dilly

08-01-2004, 19:51

Steve, Received my order today. Many thanks for all your help. Top service as usual. SVP ran out of CMC dvd-r and replaced them with the Datasafe Ritek (4 packs at a extra cost of £5 per pack and no extra charge).

Quick question re the usb memory below,
{AC 5046** USB 2.0 FLASH DISK (64mb) 'Pen Drive'
{AC 5026** USB FLASH DISK 128mb

When I ordered one of these in the past, it came with a cable that worked liked a usb extension. This was useful if you didn't have any usb ports on the front of the pc. Can you confirm if either one above still comes with this cable?

Thanks.

John_bones

09-01-2004, 00:23

Steve

Thanks for yours and Laura's help, busy time of year. Everything is sorted now.

Thanks again.

tomos

09-01-2004, 02:21

Hi Steve:

any updates on the alphapak cases? :)

SVP Communications

09-01-2004, 09:38

Originally posted by dilly
Steve, Received my order today. Many thanks for all your help. Top service as usual. SVP ran out of CMC dvd-r and replaced them with the Datasafe Ritek (4 packs at a extra cost of £5 per pack and no extra charge).

Quick question re the usb memory below,
{AC 5046** USB 2.0 FLASH DISK (64mb) 'Pen Drive'
{AC 5026** USB FLASH DISK 128mb

When I ordered one of these in the past, it came with a cable that worked liked a usb extension. This was useful if you didn't have any usb ports on the front of the pc. Can you confirm if either one above still comes with this cable?

Thanks.

Hi Dilly

{AC 5046** USB 2.0 FLASH DISK (64mb) 'Pen Drive' NO CABLE WITH THIS
{AC 5026** USB FLASH DISK 128mb. CURRENT STOCK INCLUDES A CABLE

Steve

SVP Communications

09-01-2004, 09:39

Originally posted by tomos
Hi Steve:

any updates on the alphapak cases? :)

Not yet. It's going to take a while.

Steve

dilly

09-01-2004, 11:14

Originally posted by SVP Communications
Hi Dilly

{AC 5046** USB 2.0 FLASH DISK (64mb) 'Pen Drive' NO CABLE WITH THIS
{AC 5026** USB FLASH DISK 128mb. CURRENT STOCK INCLUDES A CABLE

Steve

Thanks Steve. I'll place an order tomorrow for them. If you could keep a couple aside if you think you are likely to sell out of the 128mb cable ones.

Thanks.

Dan

12-01-2004, 18:18

Any news on the Pioneer 107 Steve? I know it's coming out in the US on the 15th of January. :)

SVP Communications

12-01-2004, 18:24

Originally posted by Dan
Any news on the Pioneer 107 Steve? I know it's coming out in the US on the 15th of January. :)

Hi dan

Last week of Jan here I am being told. My best guess on price is £105 inc VAT.

Steve

Dan

12-01-2004, 18:31

Hi Steve put me down for one if there's limited stock. :) :thumbs:

cluderi

13-01-2004, 12:54

Hmmm... running low again, a 99p / £1.99 shipping offer would be fantastic right about now :nuts:

Anyone know where I can find the specs for the new 107 drives ? I've tried the Pioneer site and can't find anything there yet.

SVP Communications

13-01-2004, 13:02

Originally posted by cluderi
Hmmm... running low again, a 99p / £1.99 shipping offer would be fantastic right about now :nuts:

Anyone know where I can find the specs for the new 107 drives ? I've tried the Pioneer site and can't find anything there yet.
There is some Pioneer 107 info HERE (http://www.dvd-recordable.net/modules.php?op=modload&name=News&file=article&sid=1050&mode=thread&order=0&thold=0)

Steve

jamesdean

14-01-2004, 01:10

Steve, can you guarantee that the Datasafe 4.7g DVD+RW (2.4X) Overprints in packs of 10 really are RICOHJPNW01.
I say that because I bought some Datasafe overprints before and they had no Media code/Manufacturer ID at all, and weren't compatible with all my DVD players.
But Datawrite 4.7g DVD+RW discs (2.4X) (White/Silver labels) that I have bought previously (but can't find anymore) are RICOHJPNW01 and work on every machine I've chucked them at.
Cheers.

SVP Communications

14-01-2004, 11:10

Originally posted by jamesdean
Steve, can you guarantee that the Datasafe 4.7g DVD+RW (2.4X) Overprints in packs of 10 really are RICOHJPNW01.
I say that because I bought some Datasafe overprints before and they had no Media code/Manufacturer ID at all, and weren't compatible with all my DVD players.
But Datawrite 4.7g DVD+RW discs (2.4X) (White/Silver labels) that I have bought previously (but can't find anymore) are RICOHJPNW01 and work on every machine I've chucked them at.
Cheers.

Hi jamesdean

Have checked a few discs at random from stock. All show as RICOHJPNW01

Steve

dilly

14-01-2004, 11:46

Just wanted to thank Steve and the gang at SVP. This is probably my sixth or seventh order (lost count now) and the only difference with each order is that they are getting larger in value. :notworthy :notworthy

Steve, you should slowly branch out and start selling more products. Eg: compatible printer cartridges are a related sideline and would probably sell well. I know you do sell these already but your prices need to come down to compare with the like of choice stationery and pheonix direct.

Sid

14-01-2004, 12:36

Steve, any news on when the DATASAFE RITEK 1x-2x 4.7GB DVD-R are coming back in??
And can you recommend a DVD RW that is compatiable with the NEC1300 and works on a Sony 725 DVD player.

Thanks

cluderi

14-01-2004, 13:00

Damn, I hesitated and now the Bulkpaq's are out of stock.

Any idea how long it'll be before you get more ?

jamesdean

14-01-2004, 13:36

Cheers Steve, I shall order shortly.

SVP Communications

14-01-2004, 16:04

Originally posted by Sid
Steve, any news on when the DATASAFE RITEK 1x-2x 4.7GB DVD-R are coming back in??
And can you recommend a DVD RW that is compatiable with the NEC1300 and works on a Sony 725 DVD player.

Thanks

Hi Sid

Don't have a date on the 1x-2x Datasafe Riteks, but the following are good alternatives:

{DV 3060** 1x-2x RITEK OVERPRINTS 4.7GB DVD-R disc in Packs of 25 £13.98 HERE (http://www.blankdiscshop.co.uk/cgi-bin/sh000001.pl?ACTINIC_REFERRER=http%3a%2f%2fwww%2eblankdiscshop%2eco%2euk%2facatalog%2fsearch%2ehtml&REFPAGE=http%3a%2f%2fwww%2eblankdiscshop%2eco%2euk%2facatalog%2fsearch%2ehtml&WD=dv%203060&PREVQUERY=RANDOM%3dNETQUOTEVAR%253ARANDOM%26PAGE%3dSEARCH%26SS%3d%257BDV%2b3060%26TB%3dA%26GB%3dA%26ACTION%3dSearch&PN=FOR_DVD_R_RW_CLICK_HERE%2ehtml%23a1075#a1075)

or Arita 1x-2x DVD-R (arriving later this week)

Steve