Damaged media returns?

[Phayze]

Hi,
What's SVP's stance on damaged media? I've got down to the bottom of a 50 spindle of unbranded Datawrite Titanium DVD-Rs (order no MH37LE90058400), and of the last 25 or so, half have had a defect in them - when burnt there's a stripe of unwritten data in the middle of the disc - the same place every time - which causes certain players to choke or pause for a second or two. It looks like a manufacturing defect, something under the top coat which is preventing the media from being burnt. I threw away the first few which it appeared on, but have about 10 examples if you want me to send them back.
I'm about to order another spindle, but would like to sort this first, or at the same time.

Thanks,

[SVP Communications]

Hi,
What's SVP's stance on damaged media? I've got down to the bottom of a 50 spindle of unbranded Datawrite Titanium DVD-Rs (order no MH37LE90058400), and of the last 25 or so, half have had a defect in them - when burnt there's a stripe of unwritten data in the middle of the disc - the same place every time - which causes certain players to choke or pause for a second or two. It looks like a manufacturing defect, something under the top coat which is preventing the media from being burnt. I threw away the first few which it appeared on, but have about 10 examples if you want me to send them back.
I'm about to order another spindle, but would like to sort this first, or at the same time.

Thanks,

Please email all the details to sales@svp.co.uk, but also include your name and address.

We will sort it out for you from there.

Steve
www.svp.co.uk

[steelydan]

I have had the same with previous batch of Datawrite Titanium DVD-Rs I got to about 10 from the bottom and theres a line about 1/4 way from the outer edge and Nero tells me that it can't burn the rest of ths disc.Some that have burned fully and have the line in it,won't play on my dvd player it freezes whan it gets th that spot.I have ordered 200 more just last week and will keep the faulty ones for burning media files less than 3 Gig.Just in case i have the same problem with the latest ones.

Forgot to mention your speedy delivery, ordered my discs on Sunday. arrived in Ireland on Wed Morning ,Unbeatable !!!! Thanks