Selling on ebay question

[yoghurt]

I would appreciate some advice

I am selling an Xbox 360 peripheral and stated in my terms that those bidders who have traded less than 5 times must contact me first before they bid (I copied this term from another seller)-I now have someone with zero trades (joined Ebay about 12 months ago)who did not contact me but has bid.

Everyone has to start on Ebay with zero but should I ask him to contact me? Not sure what to ask but want a bit of confidence really-I know I will not have to send the goods to him if he wins until I get cleared funds but do not want a time waster!

Cheers

[Brogan]

Just cancel the bid.

[cjanderson]

weirdly, some people just don';t read the auctions. Just like people who don't read stickys :thinking:

just leave him, unless he is overseas, assume its paypal funds to get paid so your okay from that point of view.

[yoghurt]

I thought you could cancel it but cannot see the button to do that-please can you tell me where it is?

Thanks

[anguk]

Problem is you could get the cleared funds, send him the xbox, then he can reclaim the money, many have been stung like this. If you've stated clearly in the auction that bidders with less than 5 feedback must contact you first I would send them an email. If you get no satisfactory answer see if you can cancel their bid.

When I first started buying on Ebay (http://www.thedvdforums.com/jump2.php?url=http://www.tkqlhce.com/click-582776-5826355) I understood that buyers were wary of bidders with low feedback so I only bought low value items. I personally wouldn't want to sell a high value item like an xbox to someone with no or low feedback.

[yoghurt]

weirdly, some people just don';t read the auctions. Just like people who don't read stickys :thinking:

just leave him, unless he is overseas, assume its paypal funds to get paid so your okay from that point of view.

Whoops-just read the sticky-sorry mods-please move to suppliers

[Ragnarak]

I personally wouldn't want to sell a high value item like an xbox to someone with no or low feedback.

"I am selling an Xbox 360 peripheral"

Granted we don't know what it is but it's not quite the same thing :)

[Brogan]

Problem is you could get the cleared funds, send him the xbox, then he can reclaim the money
How can the bidder reclaim the money?
Presumably you mean if they use PayPal?
That's just one reason why I will never accept payment by PayPal for anything.

[anguk]

"I am selling an Xbox 360 peripheral"

Granted we don't know what it is but it's not quite the same thing :)
:doh: I'm another one guilty of not reading posts properly!

How can the bidder reclaim the money?
Presumably you mean if they use PayPal?
That's just one reason why I will never accept payment by PayPal for anything.
They just put a claim in with Paypal saying they haven't received the goods or something like that, Paypal contact the buyer & seller and decide who's telling the truth.

[arrowst]

If the auctions not in it's last day, I would do nothing for now. If they're still winning with a few hours left, just cancel the bid.

[Brogan]

They just put a claim in with Paypal saying they haven't received the goods or something like that, Paypal contact the buyer & seller and decide who's telling the truth.
Thought so.
That's why I don't use it.

[Just]

If you accept paypal the buyer can just reverse the payment down the line. All too easy and is the reason I never accept paypal payments for auctions anymore.

[Evilbones]

:doh: I'm another one guilty of not reading posts properly!


They just put a claim in with Paypal saying they haven't received the goods or something like that, Paypal contact the buyer & seller and decide who's telling the truth.

Send it recorded, i do that will all my items

[Kryten]

Moving

[neilalford]

:doh: I'm another one guilty of not reading posts properly!


They just put a claim in with Paypal saying they haven't received the goods or something like that, Paypal contact the buyer & seller and decide who's telling the truth.

Actually I think PayPal contact the buyer and seller and decide which is the easiest to deal with, if the seller doesn't have enough funds to claim back still in his PayPal account then they'll side with the seller, if there are enough funds in there, they'll side with the buyer. If it's a credit card chargeback they'll side with the buyer as they'd rather argue with a PayPal user than a credit card company (as if they contest more than a certain number of chargebacks they get a smaller cut of the credit card fees, plus it's easier).

[keeperbear]

Send it recorded, i do that will all my items

Recorded delivery does not protect you from a Paypal claim. Only a fully trackable postal method, such as Special Delivery, will be acceptable proof of delivery for Paypal.

All recorded delivery does is prove that a parcel was sent and signed for, not that it was delivered to the buyer's address. As a seller, you could send a recorded delivery item to yourself and sign with the buyer's name.

[Evilbones]

Recorded delivery does not protect you from a Paypal claim. Only a fully trackable postal method, such as Special Delivery, will be acceptable proof of delivery for Paypal.

All recorded delivery does is prove that a parcel was sent and signed for, not that it was delivered to the buyer's address. As a seller, you could send a recorded delivery item to yourself and sign with the buyer's name.

Ahh right well on my Recorded Slips it has the postcode of where it is going, so i guess my post office is special

[abarthman]

Recorded delivery does not protect you from a Paypal claim. Only a fully trackable postal method, such as Special Delivery, will be acceptable proof of delivery for Paypal.

All recorded delivery does is prove that a parcel was sent and signed for, not that it was delivered to the buyer's address. As a seller, you could send a recorded delivery item to yourself and sign with the buyer's name.Are you sure about that? :?:

I thought Recorded Signed For was acceptable for PayPal.

You can view the name of the delivery office online, so sending a parcel to yourself would only work if the buyer stayed in the same area as you, which is pretty unlikely.

And the people in the Post Office usually check the delivery address of the parcel against the hand-written slip, so, if you sent it to yourself, the hand-written stamped receipt would have your own address written on it rather than the buyer's.

You can also view the recipient's printed name and signature online, but this isn't foolproof, because my other half signs for most of my stuff.

Edit: Just checked Paypal Seller Protection T&Cs and it appears that Recorded Signed For is acceptable as Proof of Postage.

https://www.paypal.com/uk/cgi-bin/webscr?cmd=p/gen/ua/policy_spp-outside

Posting and Posting Documentation Conditions

* The seller posts the item(s) to the buyer within 7 days of receiving payment.

* The seller provides reasonable proof of postage from an independent shipper. The posted goods must be trackable online. Proof of postage should show that the address to which the item has been posted corresponds to the address on the Transaction Details page (see 3. c. i. above). If a reversal occurs, you will need to provide PayPal with the name of your chosen postal company and the online reference number. For your convenience, PayPal provides a list of popular and currently approved services offering proof of posting.

Here's the list:

https://www.paypal.com/uk/cgi-bin/webscr?cmd=xpt/popup/ProtectionsPop

Europe and worldwide:

* Royal Mail or Parcelforce Worldwide
o Domestic
+ Royal Mail Recorded Signed For*
+ Royal Mail Special Delivery*
+ Parcelforce 24
+ Parcelforce 48
+ Parcelforce 9 a.m. / 10 a.m. / By Noon
o International
+ Royal Mail Airsure
+ Royal Mail International Signed For
+ Parcelforce International Datapost
+ Parcelforce International Datapost (9 a.m. / 10 a.m.)

*Royal Mail's Recorded Signed For and Special Delivery online tracking displays only the delivery status of a package (e.g. whether the delivery is "delivered" or "pending"). To meet the "proof of postage" criteria as set out in our Seller Protection Programme when using these Royal Mail services, you will need to provide us with the stamped receipt showing the valid online tracking number and the buyer's address as it appears on the relevant PayPal Transaction Details.

[keeperbear]

Are you sure about that? :?:

I thought Recorded Signed For was acceptable for PayPal.[/B]

Have you ever tried to defend a Paypal chargeback where the items were merely sent recorded delivery? If not, you should read some of the postings on the ebay forums about paypal chargebacks where items were sent recorded delivery.

Recorded delivery gets sent with normal mail, and ANYONE can sign for the items, even your postie. It also gives you no advantage/insurance over and above a certificate of posting. Special delivery is fully trackable and provides extra insurance.

[Brogan]

Have you ever tried to defend a Paypal chargeback where the items were merely sent recorded delivery? If not, you should read some of the postings on the ebay forums about paypal chargebacks where items were sent recorded delivery.
Better still, try www.paypalsucks.com

Some real horror stories on there and it makes me wonder why the FSA hasn't investigated them for some of their actions.

My sister in law has been with PayPal for years.
Last October they suspended her account due to a 'routine security check'.
She has only just this week been given control of it again after almost 4 months.
There was over £400 in it that she had no access to at all.

My brother has also been victim of a chargeback.
Six months after selling it, the buyer charged the cost of a satnav back to his account - £300.
As he had thrown away the special delivery receipt (well who would keep it for 6 months?) he couldn't prove he had sent it and he had to pay the money back into his PayPal account.
The really crazy thing is he had received positive feedback from the buyer and eBay and PayPal are owned by the same company so you would think that would have some bearing on the situation but apparently not.

[neilalford]

I'm sure somewhere in the PayPal T&C's it states that to be covered by their seller protection the delivery has to be signed for "by the buyer", there's no delivery option available in the UK (other than very expensive specialist couriers designed for sending very sensitive information) that actually meets that condition as written, as anyone at the address can sign for items even with special delivery.

[yoghurt]

Thanks for all your responses

The zero bidder has been outbid-just hope he does not bid again or if he does, he pays! I will see how much difference there is in postage costs sending it recorded or special delivery and if there is not much in it will probably send it by the latter

[yoghurt]

Just a thought-once the auction has finished, if the highest bidder has zero rating can I cancel his bid and does that make the next bidder the winner or will this cock it up?