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Old 02-01-2008, 09:43   #1
Wendelius
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[HD DVD] La Vie en Rose (aka La Mome)

Available from Amazon France: La Vie En Rose

Just got an e-mail from Amazon France (copied at the bottom and translated below) about some playback issues on Toshiba players. If you bought it (as mentioned elsewhere, the movie comes with English subtitles), you can get it exchanged for free.

Quote:
Originally Posted by Translation
We are contacting you because you recently ordered the following articles:

B000WTYRD0
B000WTYRD0

The manufacturer informs us that the HD version of 'La Mome' encounters some random playback issues on some Toshiba HD DVD players. A hot line and e-mail address have been set-up by TOSHIBA for customers who would like to exchange their discs if they present the problem.

Hotline : 0 800 526 530
E-mail : supportfilmhddvd@call-one.fr

The phone number is active from Monday to Friday from 9 to 12 and 2pm to 6pm. (Note from Wendelius: Don't think you can reach it from outside France)

After validating the issue encountered by the consumer, the support centre will send him a prepaid envelope to return the disc in. A new, certified compatible, disc will be sent back by mail.

Exchange costs will of course be wholly supported by Toshiba.

...
Quote:
Originally Posted by Original
Nous vous contactons car vous avez recemment commande sur notre site l’article ci-dessous :

B000WTYRD0
B000WTYRD0

Le fabricant nous a informe que le version HD de 'La Mome' rencontre quelques problemes aleatoires de lecture sur certains lecteurs HD DVD TOSHIBA.
Une hot line (numéro vert) et une adresse e-mail ont ete mises en place par TOSHIBA à l'intention des clients qui souhaitent procéder a l'echange de leur(s) disque(s) défectueux.

Hotline : 0 800 526 530
E-mail : supportfilmhddvd@call-one.fr

Le numero de telephone est actif du lundi au vendredi, de 9h a 12h et de 14h a 18h.

Apres validation du probleme rencontre par le consommateur, le centre de support lui enverra une enveloppe prepayee a retourner avec le disque incrimine. Un nouveau disque certifie compatible lui sera envoye par retour de courrier.

Les frais d'echange sont bien entendu integralement pris en charge par TOSHIBA .

Si cette commande etait un cadeau, nous vous remercions de bien vouloir communiquer au destinataire ces informations.

Nous sommes sincerement desoles pour le desagrement cause.

Cordialement,

Le Service Clients Amazon.fr
www.amazon.fr
Wendelius

Last edited by Wendelius; 02-01-2008 at 09:44.
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